Growing Our Family
Here we grow again! "We are committed to ensuring our clients have the best possible support and a team of professionals that know their products for the ultimate in customer service," said Denise Garagan.
Displaying posts in General
Happy New Year
Customers are being pushed online because it is easy, fast and customer driven. There are stores that are delivering to the customers' door – who would ever think you could order your groceries online? You can sit back and ignore the changes or you can adjust and make it the best 2018 has to offer!
The Customer Experience – a dying brand
After being in the Automotive Industry for almost 30 years - I have time and time again been disappointed about the treatment of customers in this market and the lack of listening to customers needs and concerns. I took a break from t...
Happy Birthday Canada!
We travel a lot and are always proud to say we are Canadians and now are usually greeted with a "Ah Canadian - love Canadians".
Remember To Sell The Way People Want To Buy
When you first meet a client on the lot or in the showroom. There is a reason that management staff always wants you to sit with your potential client for a bit and get some information from them. It helps you to get a sense of who you are dealing with, and I'm certain you would agree if you knew ahead of time how every client buys and what they needed for information. Then your closing ratio would go up.
Rejection is beneficial
Don't allow the word No to control our outlook or our ability to keep asking for the sale. Statistics tells us that 80% sales are closed after the 5th attempt. So don't be afraid of rejection embrace it and learn from it, adjust and move on.
If you decide to quit...
Loyalty isn’t always rewarded, but character will be. You are in a business where the only security you have is your ability, skill set, and reputation. Make sure that when you change jobs you do it for good reasons.
The Best Advice I Ever Got
Remember, everybody knows everybody. And they talk. I get calls all the time asking about F&I managers, agents, dealers, and product reps. And since much our training and processes are delivered through General Agents and F&I product providers, I get to hear some pretty frank opinions about F&I professionals from their representatives in the field. You see, these people talk to each other. As a result, everything you do and say will be recorded in the “big book” of the industry and you will live
Is the grass greener on the other side?
There seems to be so much stress, low morale in businesses these days. Remember that when you have employees that are nervous at work and when they are not talking that something is up. There is often a problem and you should deal with it or at least speak about it before it gets too extreme and your employee quits.
How did it happen?????
Recently a friend of mine and her husband were out shopping for a vehicle and the salesperson did not talk to the female at all and avoided her but spoke directly to the husband. My friend then posted on social media that they will definitely not be purchasing the vehicle from said location. The questions then started and the first one being: 1) Was he old?